February/15/2012 Filed in: back in the default world
Posted by Maid Marian on the Burning Blog
Marian Goodell is a Founding Board Member of Black Rock City LLC, and Burning Man’s Director of Business and Communications.
THE CHALLENGE WE FACE: DEMAND OUTSTRIPS SUPPLY
We promised we would get back to you by February 15th with our plans to resolve the ticket situation for Burning Man 2012. We all know there aren’t enough tickets for everyone who wants to participate in Black Rock City. However, it’s clear that the current situation has created holes in our social fabric. Many of the core volunteers, major interactive camps, art car projects, performance groups, and funded and unfunded art projects do not have enough tickets to bring their works to the playa. Here’s how we will remedy these challenges as fairly as we believe possible:
1.) Burning Man organizers and staff will issue tickets to major theme camps and art projects using a process outlined below.
2.) We will launch the STEP program on February 29th. Only those who registered and did not receive confirmation of tickets will be given access to STEP.
3.) Low Income ticket applications will be accepted beginning February 29th.
There’s no way to sugarcoat this: the hard truth is that there are a lot of you who want to come to Black Rock City to celebrate your participation in the Burning Man culture this year, but not everyone will be able to attend. That sentence is about as painful to write as it is for you to read. We dearly wish we could just welcome everyone who feels drawn to Black Rock City. But, as we have explained in Andie Grace’s blog post: “Radical Inclusion, Meet the Other Nine,” it’s not possible to simply increase the number of tickets available for Burning Man 2012.
And unfortunately, the random draw of the Main Sale left inordinately large numbers of our core contributors — art teams, theme camp creators, mutant vehicle builders, performers, and Burning Man volunteers — without tickets. In fact, the ratio was so unexpectedly large it has punched significant holes in Black Rock City’s artistic, civic and functional infrastructure, putting the integrity of the event itself at risk. If we let market forces play out as they could with the remaining available tickets, it’s likely that Black Rock City would be functionally untenable for many of the collaborations that comprise our desert event.
February/09/2012 Filed in: back in the default world
Posted by Andie Grace on the Burning Blog
First things first:
For all the frustration, anxiety, stress, and heartache this year’s ticket lottery has caused, please accept another humble apology.
This is no time for issuing statements or putting a spin on anything. The system may have worked, but the cultural outcome sure didn’t, and even though some of you saw that coming and said so, we didn’t, and for that we are sorry.
The current trajectory is not acceptable. Even people who did get tickets aren’t cheering right now, since so many of their camps and friends are standing out in the cold. Entire groups are worried they’ll have to scrap all their plans. Burning Man is a participatory and collaborative event, and many collaborations are perilously close to falling apart.
Clearly we must reevaluate, but first we want to say more about what we’ve heard, how we got here, and what our next steps will be.
What we’re hearing:
Our office in San Francisco is awash in feedback. We have been meeting every day about tickets, and have burned the midnight oil poring over every available list and forum, logging and absorbing every email, complaint, and plea for information. We’re absolutely listening very carefully, and we are 100% clear that there’s a very big problem playing out.
What’s happening isn’t fun for anyone, and there’s no sugar coating to be put on it. Clearly, despite projections, the majority of the people who have previously built, created, contributed and participated – not just those who’ve been before, but who have created the foundations of Burning Man — don’t have a ticket to the event this year. And whether it was our naiveté or just underestimation, we didn’t see that coming at this scale, and we know it’s hurting us all now.
We understand and recognize the impact this is having – on individuals, on projects and collaborations, on your ability to plan vacation time, book plane tickets, submit applications for your camps, your art projects—everything about participating in Burning Man. We see the emotional response it’s causing – only too well, as we’re Burners at HQ too, and so are our friends, our campmates, our teammates, and our families. Watching this unfold has been painful. Each of us is responding differently – worrying, losing sleep, meeting through the evenings and weekends, throwing things, searching for answers…this is one of the most painful moments in our history.
What happens next will be pivotal – whatever is to blame, now that we’ve reached this point, we absolutely know we have to get this next moment right. We are all about to write the future of Burning Man.
Through our process of discovery and data analysis, we’ve heard from our whole community — including some experts we’ve never talked to before. In a lot of cases, we have asked for their consult; some of those helpful blogs and comments you’ve been forwarding to us have turned into meetings and phone calls, and we’re figuring out how else we can engage with a wider range of Burner minds to help guide our community through this.
How Did This Happen?more…?